Several factors are going to change the automation landscape this year. Economic uncertainty and the need for automation technologies to work together seamlessly are reshuffling the cards. With them, there are very broad opportunities. We present them to you in this article.
The business value of technology at the heart of concerns
In summary, businesses want accurately estimate business value automation opportunities before investing in their digital transformation. This means that approving the financing of an automation project will depend much more on its scheduling than before. Once launched, we constantly measure the business value made as improvements are put into production.
Although the market has gradually moved in this direction, there is increased interest in Aligning technology with business value, especially when businesses are preparing for a recession.
Over the past few years, investments in automation have seen a double-digit growth. In 2023, it is a safe bet thatThis growth will continue, but at a slightly slower pace.. In the event of an economic downturn, priorities will naturally focus more on how automation can actually improve financial performance.
Automation priorities for 2023
According to the survey on future business spending and resilience conducted by IDC in September 2022, the top three automation priorities in 2023 are as follows:
- La reduction in operating costs (for 42% of respondents)
- A bigger one efficiency (41%)
- The improvement of the customer satisfaction (41%)
In the same survey, we note the main areas of activity to be preferred for automation:
- La supply chain (46%)
- The customer service (40%)
- La Finances (34%)
End-to-end automation as an imperative
Historically, businesses have had to choose various automation technologies With different suppliers to implement end-to-end automation. The biggest challenge of this approach is therefore to achieve a seamless connection.
Les automation platform providers, like our partners Uipath and Bizagi, thus begin to complement specific development capabilities from automation to basic technology by a orchestration layer independent of the technology used. This is to move work forward in a process, regardless of the underlying technology. Combining several types of automation, designing and running an orchestration environment will largely solve the problem of combination of various technologies.
Estimating the business value of automation
The difficulty for organizations to establish metrics that link automation improvements to financial results was also a challenge in 2022. Exploring processes (Process mining) and Exploring tasks are two methods for meeting this challenge. Process exploration looks at a business process, while task mining identifies how employees perform their work - or the tasks - as part of a larger business process.
By collecting the event logs applications, process exploration produces documentation about how a process works in production. It produces a statistical analysis of process efficiency.
On the other hand, task exploration documents how manual work is done in registering workers doing the same tasks, also producing statistical analysis that creates a score to determine if the task is automation candidate.
Both technologies thus provide measurements that can be used in a Profitability analysis. It includes improvement recommendations And the metrics that can be achieved through improvement. The business value measures used in planning should then be applied during execution to close the loop and ensure that the commercial value of the planned investment is fully realized.
Over time, these efforts will make it possible to change the technology decision-making process with greater emphasis on scheduling, the decisionmaking And the responsibility based on tangible facts, and by better understanding how technological investments translate into financial performance.
About StoryShaper:
StoryShaper is an innovative start-up that supports its customers in defining their digital strategy and the development of automation solutions tailor-made.
Sources: StoryShaper, Celonis, IDC
