The problem of employee disengagement is noticeable in many companies. Indeed, they feel trapped in repetitive and manual tasks and no longer feel like going to work. However, Businesses can make work more efficient and engaging through automation in a way that's easy to implement.
Formerly reserved for people trained in this field, technology and computers are now present in the daily lives of most people.. Thus, everyone can, at their level, participate in business automation. It is from this perspective that the concept of citizen developer is born. In this article, we explain what its role is and how to exploit the benefits for your business.
A citizen developer: what is it?
By nature, Citizen developers are individuals who do not have a formal background in coding, but are genuinely critical thinkers and enjoy taking on challenges related to IT and especially automation. It's less about technical skills and more about personality.
Empowering employees to automate by themselves improves job satisfaction and the customer experience. Citizen developers are looking for great automation opportunities that would otherwise go unnoticed.
Automation boosts employee work
According to a study by our partner UiPath, 79% of people who use automation are showing a growing interest in making their own robots.
The advantages are indeed numerous. En delegating repetitive tasks to software robots, employees make fewer mistakes and have more time to do high-value tasks. In addition, feeling that the company is investing in them makes them much more fulfilled, motivated and, therefore, more productive. This last advantage is also an opportunity for businesses to retain the best talent and to hire more easily.
By bridging the gap between business users and IT teams, automation provides a space where these two parties can work together through a shared platform.. This sharing also represents a considerable time saver for your IT teams.
How citizen developers can improve your return on investment
A company's center of excellence typically starts working with RPA software and then deploys it for employees to use.
However, the ideas of your employees can make this process even more effective. The questions employees ask generate new automation ideas that are passed on to the center of excellence. Growth momentum then increases steadily as employees become able to design their own automations.
Once employees create their own automations, businesses can tackle more solutions at a lower cost to build and deploy them. The result is a higher return on investment than organizations see with an automation model led only by a center of excellence..
Citizen developers enable automation to be deployed at scale
Citizen developer programs put automation in the hands of a broad range of users who know the problems employees face. This knowledge is a particularly interesting advantage since it is probably what the center of excellence lacks. Both parties can then work together to drive the digital transformation from start to finish.
Since citizen developers are employees of the company, they also have the role and objective of democratize automation within your teams. They are in the best position to pass on their passion and motivation to others, paving the way for large-scale automation.
Conclusion
The benefits of developing a community of citizen developers are clear: accelerating the automation journey, generating a higher return on investment and greater overall happiness.
It is therefore necessary to give a large number of people the opportunity to be actors of change at each level of your company. You will achieve this by putting automation within the reach of employees so that they can solve problems from the ground up.. Because they are the ones who know the process best.
About StoryShaper:
StoryShaper is an innovative start-up that supports its customers in defining their digital strategy and the development of automation solutions tailor-made.
Sources: StoryShaper, UiPath
