Imagine a visit to your doctor without hearing the constant click of a computer keyboard. It seems that medical office workers spend more time looking at a screen than looking at you. And if this situation is frustrating for you as a patient, think about how it is for your doctor. Chances are, he didn't choose the medical field to spend so much time on a computer screen.
There is nothing more important than our health. However, the healthcare sector is far too slow when it comes to digital adoption.. So should health workers continue to do their jobs as they have always done? We show you in this article How automation can revolutionize the medical sector.
Staff Burnout, Workforce Capacity, and Resilience
A medical receptionist probably did not choose his profession in order to perform computer tasks all day long. However, each task he does may include connecting to different systems, looking up patient names, accessing the right records, updating records, and entering information from one system to another. Much of this activity is also routine, repetitive, and time consuming.. It's perfect for a digital assistant, but not for a medical assistant. As explained in a previous article, RPA can unleash this human potential.
A similar problem is observed for other professions in the medical profession. Indeed, nurses and clinicians work long hours, performing physically and mentally exhausting tasks. And before, after, and between patient visits, they are expected to perform particularly time-consuming administrative tasks.
An automation platform can relieve nurses by:
- Automatically communicating discharge instructions to the patient and family members when the discharge order is signed
- Sending information to the patient's mobile device in the language of their choice for easy consultation
- Simultaneously sharing instructions with the patient and their caregivers.
Additionally, it is estimated that a physician spends 43% of their workday entering data rather than engaging, diagnosing, and treating patients. By automating administrative tasks, experts' time can be freed up to complete more valuable tasks.
Helping patients through telemedicine
As our partner shows Bizagi, The problem we are observing affects the medical profession, but also and especially the patients. In fact, lThe waiting time in the hospital or doctor's office is particularly important, and the care of patients is not always optimal..
With an ever growing and aging population, virtual care solutions can help deliver health services that are effective and much more enjoyable. Virtual care solutions could help providers provide a better experience and reduce costs.
Our partner UiPath analysis, for example, that nurses do not have enough time to take care of the discharge of patients. However, properly conducting thorough patient discharge sessions can contribute significantly to improving the quality of care and reducing costs. Indeed, many patients experience adverse events after they are released from the hospital.
Electronic prescribing, pre-surgical consultations, certain post-operative appointments, receiving results and controlling chronic diseases could then be considered to relieve patients.. These solutions require the integration of automation processes within medical structures.
IoT and AI at the service of health
The Internet of Things has significant potential for telemedicine.
IoT is already being used to monitor personal health and there are even cases where interconnected IoT devices share critical information with doctors. Monitoring glucose levels, checking heart rates, and tracking dementia patients are all tasks that IoT can do remotely. This saves time, money and, above all, the lives of patients.
Conclusion
With technology evolving at such speed, healthcare providers need to catch up and find a balance between reducing costs, increasing efficiency, and improving patient care.. Customers expect to have the best possible experience when it comes to their health, so the pressure is on to provide quality customer service.
About StoryShaper:
StoryShaper is an innovative start-up that supports its customers in defining their digital strategy and the development of automation solutions tailor-made.
Sources: StoryShaper, UiPath, Bizagi
